Legal

Terms and Conditions

Scheetz Consulting Group, LLC · Effective April 2026 · Last updated November 2026

Please read these Terms and Conditions carefully before using the services, website or apps of Scheetz Consulting Group, LLC. By accessing our website, engaging our services, subscribing to Chief of Staff, or entering into a consulting agreement with us, you agree to be bound by these Terms. Section 14 sets out additional terms that apply to Chief of Staff. If you do not agree, please do not use our services.

1. About Scheetz Consulting Group

Scheetz Consulting Group, LLC ("SCG," "we," "our," or "us") is a Nebraska limited liability company providing artificial intelligence automation consulting, workflow design, operational strategy, and related professional services to small and medium-sized businesses. Our principal place of business is located in Gretna, Nebraska.

2. Acceptance of terms

By using our website or engaging our services, you confirm that you are at least 18 years of age, have the legal authority to enter into binding agreements on behalf of yourself or your organization, and agree to comply with these Terms and all applicable laws and regulations.

3. Services

3.1 Scope of services

SCG provides consulting, strategy, and implementation services related to artificial intelligence automation for business operations. Services may include but are not limited to:

AI Readiness Assessments and operational audits
AI voice and lead capture system implementation
Automated scheduling, dispatch, and workflow systems
Revenue recovery and follow-up automation
Reputation and review management systems
Staff AI training and ongoing technical support

3.2 Engagement terms

Specific services, deliverables, timelines, and fees are governed by individual Statement of Work (SOW) or consulting agreements executed between SCG and the client. In the event of a conflict between these Terms and a signed agreement, the signed agreement shall control.

3.3 Third-party tools and platforms

SCG may recommend, configure, or implement third-party software platforms, SaaS tools, or AI services as part of client engagements. SCG is not responsible for the performance, availability, pricing changes, or terms of service of any third-party provider. Clients are responsible for independently reviewing and accepting the terms of any third-party platforms used.

4. Fees and payment

Fees for SCG services are set forth in the applicable Statement of Work or consulting agreement. Unless otherwise agreed in writing:

Project-based fees are due per the payment schedule outlined in the SOW
Monthly retainer fees are due on the first business day of each month
Invoices not paid within 30 days of the due date are subject to a 1.5% monthly late fee
SCG reserves the right to suspend services for accounts with outstanding balances exceeding 30 days
All fees are non-refundable unless otherwise specified in the applicable agreement

5. Client responsibilities

Clients engaging SCG agree to:

Provide accurate, complete, and timely information necessary for SCG to perform services
Designate a primary point of contact with authority to make decisions on behalf of the client organization
Ensure that SCG has access to necessary systems, platforms, and personnel required to complete the engagement
Review and approve deliverables within the timeframes specified in the SOW
Comply with all applicable laws in connection with their use of SCG services and any AI tools implemented

6. Intellectual property

6.1 SCG proprietary materials

All methodologies, frameworks, templates, training materials, and proprietary processes developed by SCG remain the exclusive intellectual property of Scheetz Consulting Group, LLC. Clients are granted a limited, non-exclusive, non-transferable license to use deliverables produced for their specific engagement.

6.2 Client materials

All data, content, and materials provided by the client remain the exclusive property of the client. SCG will not use, sell, or disclose client materials for any purpose other than performing contracted services without prior written consent.

6.3 Work product

Custom work product developed exclusively for a client engagement and paid for in full by the client shall be owned by the client upon receipt of final payment, unless otherwise specified in the applicable agreement.

7. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. SCG will not disclose client business information, operational data, or strategic plans to third parties without written consent, except as required by law. Clients agree not to disclose SCG's proprietary frameworks, pricing structures, or internal methodologies to competitors or third parties.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SCG SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM THE USE OF OR INABILITY TO USE OUR SERVICES OR THE SCHEETZAI APP, EVEN IF SCG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SCG's total cumulative liability to any client for any claims arising out of or related to a specific engagement or subscription shall not exceed the total fees paid by that client to SCG for that engagement or subscription in the three (3) months preceding the claim.

9. Disclaimer of warranties

SCG provides its services, deliverables and the Chief of Staff app on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the accuracy, completeness, or fitness for a particular purpose of any services, recommendations, deliverables, Assistant Actions, or AI output. SCG does not guarantee specific business outcomes, revenue increases, or performance results from AI implementations, and does not guarantee that an assistant’s output will be accurate, complete or suitable for a given purpose. Results will vary based on individual business conditions.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless SCG and its members, managers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from: (a) client's use or misuse of SCG services, deliverables, or the Chief of Staff app, including Assistant Actions the client authorized or approved; (b) client's violation of these Terms; (c) client's violation of any applicable law or third-party rights; or (d) any inaccurate information provided by the client to SCG.

11. Termination

Either party may terminate a consulting engagement by providing written notice as specified in the applicable SOW or agreement. Upon termination:

Client is responsible for payment of all fees for services rendered through the termination date
SCG will deliver all completed work product to the client within 14 business days
Each party will promptly return or destroy the other party's confidential information upon request
Provisions relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination

12. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law principles. Any dispute arising from these Terms, SCG's services, or a Chief of Staff subscription shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Sarpy County, Nebraska in accordance with the rules of the American Arbitration Association.

13. Modifications to terms

SCG reserves the right to update or modify these Terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services following any modification constitutes acceptance of the revised Terms. We encourage clients to review these Terms periodically.

14. Chief of Staff Service Terms (formerly ScheetzAI)

How this section works. The sections above apply to everything SCG does. This section adds terms that apply specifically to Chief of Staff (called ScheetzAI until October 2026; agreements that refer to ScheetzAI mean this same service). Where the two conflict, this section controls for Chief of Staff.

14.1 Accounts

A business can sign up for Chief of Staff on its own; its owner or admins then invite their team. The customer is responsible for who they invite, and for all activity under their organization’s account. Because signing in uses a one-time code sent by email, the customer must keep the email accounts used for sign-in secure — anyone with access to that inbox can sign in.

14.2 Plans, credits and billing

Chief of Staff is a monthly subscription, billed in advance through Stripe, that includes a monthly credit allowance.
Monthly credits reset each billing period and do not roll over.
Purchased top-up credits roll over while the subscription is active, and are forfeited when the account closes.
Prices may change with at least 30 days’ notice by email.

14.3 Refunds

Subscription fees and top-up purchases are non-refundable, except where the law requires otherwise. Cancelling stops future charges.

14.4 Cancellation

The customer can cancel at any time. Cancellation takes effect at the end of the current billing period: they keep access until then and are not charged again. Their data is then deleted within 30 days (sooner on request), as described in the Privacy Policy, and they can request an export before deletion.

14.5 Connected accounts

The customer confirms they have the right to connect any email, CRM, calendar or portal they sign in to or connect. They are responsible for following those services’ own terms and for any charges those services impose. Third-party services are used at the customer’s own risk; SCG is not responsible for their availability, security or operation.

14.6 Assistant Actions

“Assistant Actions” means anything a Chief of Staff assistant does for the customer, including:

Reading websites and accounts it is signed in to.
Reading and writing work files.
Running routines on a schedule.
Messaging other assistants.
Preparing drafts.
Future actions such as sending messages or creating calendar events.

The customer authorizes Assistant Actions within the access, settings, rules and approvals they configure. That includes actions an assistant starts on its own inside that scope — routines, check-ins, daily briefs and inbox watching. The customer is responsible for what they give assistants access to, for their approval settings, and for monitoring recurring or unattended routines.

14.7 Approvals and human review

Approval steps, rules and safety checks are aids that reduce risk. They may not catch every mistaken or unintended action, and they cannot undo an action once it is completed. The customer must review before approving anything that affects other people or carries consequences, including:

Messages to candidates, clients or facilities.
Rates, pay or financial terms.
Commitments or agreements.
Deleting data.
Hiring and staffing decisions.

Employment decisions. Chief of Staff must not be used to make automated employment decisions without human review.

14.8 AI output provided as is

Assistant Actions and AI output can be wrong, incomplete, late or unsuitable, and are provided "as is" and "as available". The customer is responsible for the results of actions they approve or allow, and for complying with the laws that apply to their business, including employment, privacy and anti-spam laws. SCG is not liable for losses arising from Assistant Actions, except to the extent caused by SCG’s gross negligence or willful misconduct. Nothing in this subsection limits SCG’s privacy and data-protection obligations under the Privacy Policy.

14.9 A persistent, shared workspace

Chief of Staff keeps customer data in a persistent cloud workspace: chats, work files, the assistant computer’s browser sessions and sign-ins, rules and learned preferences, and routines. Two consequences are worth stating plainly:

Assistants on the same account — the Chief of Staff and its roles — share one computer and the sign-ins on it. They should not be treated as separate security boundaries.
Deleting one assistant may not delete shared files, sessions or routines.

It is the customer’s responsibility to sign out of accounts, turn off routines, disconnect apps and delete data they no longer want the assistants to have. A customer can ask SCG to delete everything by emailing ryan@scheetzcg.com.

14.10 Acceptable use

The customer may not use Chief of Staff:

For anything unlawful.
To harass anyone or send spam.
To get around the app’s safeguards or approval steps.
To access accounts they are not authorized to use.
To reverse engineer, copy or resell the service without permission.

14.11 Customer data

The customer owns their data and grants SCG a limited licence to process it only to provide and support the service, as described in the Privacy Policy. A Data Processing Addendum (DPA) is available on request for business customers.

14.12 Disabling content or actions

SCG may remove content, pause routines or disable Assistant Actions that it reasonably believes break these Terms or the law, or put safety, security or other people at risk. It may do so without notice when waiting would be harmful. SCG may suspend accounts for non-payment or misuse.

14.13 Availability

SCG does not guarantee uptime and may change, add or remove features. The service depends on third-party providers, including Google, OpenAI, Fly.io and Stripe.

14.14 Changes to these terms

Updates take effect when posted. If an update is materially worse for customers, SCG will email the account owner reasonable advance notice — at least 30 days — before it takes effect. Continuing to use Chief of Staff after that notice means accepting the update. Updates never reduce a customer’s rights over data they provided before the change.

Contact information

For questions regarding this document, please contact:

Scheetz Consulting Group, LLC
Gretna, NE
Phone: (402) 816-2653
Email: ryan@scheetzcg.com
Web: scheetzcg.com